Cap & Hat Return and Refund Policy

At Upupa Outdoor, all caps and hats are made to order specifically after an order is placed. Depending on the product, a cap or hat may be embroidered, printed, personalized, or supplied without additional decoration. Because each item is produced specifically for the customer after purchase, we do not accept returns or exchanges for change of mind, incorrect size selection, color preference, fit preference, or similar reasons.

1. Made-to-Order Products

All caps and hats are produced after your order has been successfully placed. Production may begin shortly after checkout, so changes or cancellations may not be possible once production or fulfillment has started.

If you need to request a change or cancellation, please contact us as soon as possible after placing your order. We will make reasonable efforts to accommodate your request before production begins, but we cannot guarantee that changes or cancellations will be possible.

2. Product Information, Size & Fit

Please carefully review the product description, size information, measurements, materials, colors, and other specifications before placing your order.

Customers are responsible for selecting the appropriate size, style, color, and product specifications. We do not accept returns, exchanges, or refunds because a customer ordered the wrong size or because the product does not fit according to the customer’s personal preference.

Minor variations in measurements, fit, shape, construction, or finishing may occur during production and are not considered defects when they remain within reasonable manufacturing tolerances.

3. Embroidery, Printing & Product Variations

Some caps and hats may feature embroidery, printing, personalization, or other decorative elements, while others may be supplied without additional decoration.

For embroidered products, minor variations in thread placement, stitch density, thread texture, alignment, or embroidery appearance may occur as part of the manufacturing process. Such minor variations are not considered defects.

For printed products, slight variations in color, saturation, placement, texture, or alignment may occur between the product shown on screen and the finished item. Screen settings and differences between digital displays and physical materials can also affect color appearance.

For products without embroidery or printing, minor variations in fabric, material, color, stitching, construction, texture, or finishing may occur during manufacturing. Minor differences that do not materially affect the product’s function or appearance are not considered defects.

4. Damaged, Incorrect or Defective Products

We will assist with products that arrive with a material manufacturing or fulfillment issue attributable to Upupa Outdoor.

Eligible issues may include:

Wrong product received.
Wrong size, color, or product specification caused by our fulfillment error.
Incorrect embroidery, printing, or personalization caused by our production error.
Significant manufacturing defects.
Material or structural defects that materially affect the product.
Significant damage that occurred before or during delivery.
Other material defects that make the product substantially different from what was ordered.

Please contact us within 14 days of confirmed delivery and provide your order number, a clear description of the issue, and clear photographs of the affected product and packaging when applicable. We may request additional information or photographs to evaluate the claim.

5. Issues That Are Not Eligible for a Refund or Replacement

Because our caps and hats are made to order, we generally do not provide refunds, returns, or exchanges for:

Change of mind after placing an order.
Incorrect size selected by the customer.
Preference-based fit, shape, style, or appearance.
Preference-based color selection.
Minor embroidery, printing, stitching, fabric, material, construction, or finishing variations.
Slight differences in color or appearance caused by screens, lighting, or normal manufacturing variation.
Normal wear and tear.
Damage caused by improper use, care, washing, storage, or handling.
Products that have been altered, modified, washed, worn, or damaged after delivery.
Incorrect or incomplete shipping information provided by the customer.
Packages that cannot be delivered because the customer provided an incorrect address or failed to receive the shipment.
Claims submitted outside the applicable claim period.
Delays caused by carriers, customs, weather, holidays, or other circumstances outside our reasonable control.

6. Shipping & Delivery

Estimated production and delivery times displayed on our website are estimates unless a specific delivery commitment is expressly stated at checkout.

Customers are responsible for providing complete and accurate shipping information. If an order is returned, undeliverable, or requires reshipment because of an incorrect or incomplete address or failure to receive the package, additional shipping costs may apply.

If we are unable to ship an order within a timeframe specifically promised to the customer, we will provide any cancellation or refund rights required by applicable law.

7. Return & Refund Process

If you believe your cap or hat has arrived damaged, defective, incorrect, or materially different from what you ordered, please contact us before sending the product back.

After reviewing the issue, we may offer one of the following resolutions, depending on the circumstances:

A replacement product at no additional cost.
A partial refund where appropriate.
Store credit where appropriate.
A full refund for qualifying issues.

For eligible production or fulfillment errors, a replacement may be offered instead of a return because our products are made to order and are not generally restocked.

Approved refunds will normally be issued to the original payment method used for the order, subject to the payment provider’s processing time.

8. Fraud Prevention & Policy Abuse

We reserve the right to investigate claims and request reasonable evidence before approving a refund or replacement. We may decline claims involving suspected fraud, repeated abuse of our refund policy, false information, or intentional damage.

9. Consumer Rights

Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable consumer protection laws. Where applicable law provides rights that differ from this policy, those legal rights will apply.

10. Contact Us

If you have a question about your order or need to report an eligible product issue, please contact us:

Email: support@upupaoutdoor.com
Facebook: Luminamysticofficial
Phone: +84 935 678 635